BEING BOLD COMES NATURALLY TO US
As your business partner, OneChat will proactively work to improve and innovate your existing BPO/CMO frameworks while doing what we love most; helping your brand stand out from the crowd at every phase of the customer journey.
We offer advanced business processing and quality assurance services that support your business and help refocus your internal resources
INBOUND & OUTBOUND
Our inbound and outbound teams are always ready and available to own the customer journey from beginning to end. No matter what the contact medium is we can make every moment special for your customers.
Learn more about your customers, develop new strategies for growth and retention, review your brand reputation and customer satisfaction scores with our Customer Insight programs.
IT & AI
The future of automated processes is coming. OneChat has extensive partnerships with some of Australia's leading minds in AI and IT to develop solutions for the back and front end of your business.
MIXED MEDIA DEVELOPMENT
Our inhouse design and multimedia team can produce a wide range of content for use both internally and externally. We
are proficient in UI/UX, Web and multimedia production.
OUR VERY TALENTED PEOPLE
We work with you to identify the talent, personalities and skills you need from our people, matching the right staff to the right roll to ensure we build the strongest of foundations on which to deliver your brand vision.
Should we need to bring more people in as our partnership grows our robust recruitment process attracts an exhaustive list of multitalented people who bring unique experiences, adding depth and authenticity to your brand.
All our agents are omnichannel capable and typically manage multiple contact points with your customers every hour. This blended approach is a big part of how we keep our teams motivated while helping your customers speak with same person no matter what platform they use.
A QUALITY BLEND OF COST REDUCTION
Since our inception in 2016 we have been showing businesses across Australia how they can reduce their headcount, save costs and repurpose their internal workforce onto other projects all by working with us.
As your business partner you get access to our fully establish workforce of trainers, team leaders, quality assurance officers, coaches, workforce planners, IT professionals, designers, marketing managers and analytical teams who all play their part in ensuring your day to day operations run smoothly and consistently.
HOW WE STAY CONNECTED
CLOUD BASED SYSTEMS
OneChat has partnered with the worlds leading cloud based contact centre provider to offer our clients extensive CMO & BPO products that are customised to your needs.
ALWAYS ON, ALWAYS READY
We operate with a mix of on premise and home based agents that can stay connected with your customers 24 hours a day, 7 days a week. All backed up by our servers that mean we never miss a beat should the worst happen.
Our clients are assigned a dedicated account manager who works with you daily to ensure all questions, concerns and new ideas are duly considered and addressed in real time.
ON DEMAND REPORTING
Our reporting suite is backed by our business analytics, customer insight and workforce management team who work closely with our clients to build the perfect report.
Your way is our way. We can integrate your existing customer management services into our Genesys and 3CX workflow. Within 24 hours our agents are trained through the our OneChat University programs and are ready to roll. Below are just a few of the services our clients use that we have integrated seamlessly into our workflow: